PRIVACY POLICY

Coeur Climbing Company (referenced herein as “Coeur Climbing Company”, “we” or “us”) respects the privacy of visitors to our website. Please read this Privacy Policy carefully so that you understand what information we collect through our website located at www.coeurclimbing.com (the “Site”) and what we do with that information. This Privacy Policy applies only to Personal Data collected online through the Site and does not describe the ways in which we may collect or use information obtained offline or through any means other than the Site. If you have any questions regarding this Privacy Policy, please contact us via our contact form here: https://www.coeurclimbing.com/connect.

BY VISITING AND/OR USING THE SITE, YOU AGREE THAT YOUR VISIT AND/OR USE OF THE SITE AND ANY DISPUTE OVER OUR ONLINE PRIVACY PRACTICES IS GOVERNED BY THIS PRIVACY POLICY.

THE INFORMATION THAT WE COLLECT

The information we gather falls into two categories:

(1) Personal Data that you voluntarily supply when you choose to contact us via a form on the Site. “Personal Data” means all information relating to an identified or identifiable physical person. An identifiable physical person is a person who can be identified, directly or indirectly. Examples include name, email address, phone number, etc.

(2) Information gathered on usage patterns and preferences as visitors navigate through our Site or use our services. In some cases, it is a vendor or third party service provider that collects the information on our behalf. Unless otherwise specified, our vendors who are acting on our behalf will be subject to the same terms and conditions as those specified in this Privacy Policy.

PERSONAL DATA

Coeur Climbing Company controls the Personal Data collected on this website. We only have access to/collect Personal Data that you voluntarily give us via direct contact from you. We will not sell or rent this Personal Data to anyone. We will not share your Personal Data with any third party outside of our organization, other than appropriate third-party service providers and as necessary to fulfill your request.

Information provided by you via our website contact form will be used to communicate with you effectively about your reason for contacting us. You may also be given the option to subscribe to Coeur Climbing Company e-newsletters or other communications through which we update you on Coeur Climbing Company activities, new features of the Site and other matters of interest. If you subscribe to such updates, you will have the ability to opt out of further communications in accordance with procedures that will be described in each issue of such publication or update.

COOKIES

Coeur Climbing Company uses “cookies” to process information including standard internet log information and details of a visitor’s behavioral patterns upon visiting our website. This is done to provide you with a better experience, and to facilitate the use of certain functions. Cookies are small data files transferred onto computers or devices by websites for record-keeping purposes and to enhance functionality on our website. Coeur Climbing Company does not process this information to identify individual users or to match it with further data on an individual user.

Cookies are stored on your individual device and you have full control over their use. You may deactivate or restrict the transmission of cookies by changing the settings of your web browser. Cookies that are already stored may be deleted at any time. Should you visit the Coeur Climbing Company website with cookies deactivated, you may possibly not be able to use all of the functions on our website to the full extent.

BROWSER LEVEL INFORMATION AND IP ADDRESSES

Our web servers automatically collect limited information about your computer configuration when you visit the Site, including the type of browser software you use, the operating system your computer is running, the resolution of your computer monitor, the website that referred you. We use this information to deliver our web pages to you upon request, to tailor the Site to the interests of our visitors, and to measure traffic within the Site. We also may collect your IP address, a numerical address that is used by computers connected to the Internet, to identify your computer so that data (such as the web pages you want to view) can be transmitted to you. We also use IP address information for systems administration and troubleshooting purposes. Your IP address does not tell us who you are.

INFORMATION COLLECTED BY THIRD PARTIES ON THE SITE.

In order to enable visitors to the Site to purchase memberships, day passes, or gift cards, register for classes, or access their profile, we use widgets or links provided by Approach. When you create an account, sign in, make a purchase or register for a class through these widgets or links, you may be asked to provide certain contact information (such as your name, address, telephone number and e-mail address) and billing information (such as your credit card number and expiration date) in order to enable your purchase to be processed and a confirmation to be provided to you. Coeur Climbing Company will not have access to the complete credit card information that you submit via these links or widgets (although it may retain the last four digits of your credit card number in order to process any refunds); and Approach will be entitled to use such information solely for the purpose of processing the transaction and permitting you to access your transaction details. We encourage you to read Approach’s privacy and security policies for more details.

AD TARGETING

Third parties, including Meta, may use cookies, web beacons, and other storage technologies to collect or receive information from our website and elsewhere on the Internet and use that information to provide measurement services, target and deliver ads. Users can opt-out of the collection and use of information for ad targeting by accessing a mechanism for exercising such choice here: http://www.aboutads.info/choices

WEBSITE ANALYTICS

We use Google Analytics to analyze the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at: https://safety.google/privacy/data/

We use Hotjar in order to better understand our visitors' needs and to optimize our website and our visitors’ experience. Hotjar is a technology service that helps us better understand our visitors’ experience (e.g. how much time they spend on which pages, which links they choose to click, what visitors do and don’t like, etc.) and this enables us to build and maintain our website with visitor feedback. Hotjar uses cookies and other technologies to collect data on our visitors’ behavior and their devices (in particular device’s IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized visitor profile. Neither Hotjar nor we will ever use this information to identify individual visitors or to match it with further data on an individual visitor. For further details, please see Hotjar’s privacy policy here: https://www.hotjar.com/legal/policies/privacy.

You can opt-out of the creation of a user profile, Hotjar’s storing of data about your usage of our website and Hotjar’s use of tracking cookies on other websites by following this opt-out link: https://www.hotjar.com/policies/do-not-track/

SHARING OF INFORMATION

We do not sell or otherwise share the information you provide to us through registration or other personal information with third parties for marketing, sales or other commercial purposes. We share your information with third parties only in the limited circumstances described below, in which we believe that such disclosure is reasonably necessary to provide the service, legally required or permitted by you.

We may provide information to our own service providers to help us operate the Site and to provide the services to you that are offered through the Site. This type of sharing may include disclosures to third parties who host the Site, help deliver email updates or otherwise provide back-end services. These providers will only be able to use such information subject to Coeur Climbing Company' rights to do so (including pursuant to this Privacy Policy) and only for purposes of performing the services that Coeur Climbing Company contracts with them to provide on Coeur Climbing Company' behalf.

We may be required to disclose personal information pursuant to lawful requests, such as subpoenas or court orders, or in compliance with applicable laws. We do not reveal information unless we have a good faith belief that an information request by law enforcement or private litigants meets applicable legal standards.

Additionally, we may share personal information when we believe it is necessary to comply with the law, to protect our interests or property, to prevent fraud or other illegal activity perpetrated through the Site, or to prevent imminent harm to any person or group of people. This may include sharing information with other companies, lawyers, agents or government agencies.

If ownership of all or substantially all of Coeur Climbing Company were to change, your information may be transferred to the new owner so that the Site can continue to operate. In any such transfer of information, your information would remain subject to the promises made in any pre-existing privacy policy.

SEARCH ENGINES AND OTHER SITES

Search engines and other websites not affiliated with Coeur Climbing Company, such as archive.org or google.com, may crawl the Site and make available to the public publicly-available content and postings from the Site. The Site may also contain links to other websites, including without limitation, the websites of featured non-profit organizations. Coeur Climbing Company is not responsible for the privacy practices of such other websites. Coeur Climbing Company encourages its visitors and users to be aware when they leave the Site and to read the privacy statement of each website they visit.

CONTACT WITH US VIA EMAIL

If you receive emails from us, we may use certain analytics tools to capture data such as when you open our email or click on any links or banners our email contains. This data helps us to gauge the effectiveness of our communications and marketing campaigns.

YOUR ACCESS TO AND CONTROL OVER PERSONAL DATA

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given at the beginning of this Privacy Policy:

  • See what Personal Data we have about you, if any.

  • Change/correct any Personal Data we have about you.

  • Have us delete any Personal Data we have about you.

  • Express any concern you have about our use of your Personal Data.

If you have subscribed to one of our email newsletters or to other non-administrative correspondence, you will always have the opportunity to unsubscribe from future mailings (for example, by clicking on an unsubscribe link in an email newsletter or by going back to the Site).

SECURITY OF INFORMATION

Coeur Climbing Company is committed to protecting the security of your personal information transmitted to and from this website and will take reasonable security precautions to help protect your personal information from unauthorized access, use, or disclosure. However, we cannot guarantee the security of our database, nor can we guarantee that information you supply won’t be intercepted while being transmitted to us over the Internet.

CHILDREN’S PRIVACY

Children should always get permission from their parents before sending any information about themselves (such as their names, email addresses, and phone numbers) over the Internet, to us or to anyone else. The Site is not directed at children under 13 and we will not knowingly allow anyone under 13 to provide us any personally identifying information; if you are under 13, please do not provide any information about yourself on this Site.

LINKS

This website may contain links to other websites. Please be aware that we are not responsible for the content or privacy practices of such other websites. We encourage our users to be aware when they leave our website and to read the privacy statements of any other website that collects Personal Data.

UPDATES

Our Privacy Policy may change from time to time and all updates will be posted on this page.

UPDATED: 10/18/24